This Refund, Cancellation & Shipping Policy (“Policy”) explains how orders, cancellations, and refunds are handled on Forthelume, a platform operated by FORTHELUME PRIVATE LIMITED (“Forthelume,” “we,” “us,” or “our”). It forms part of, and should be read together with, our Terms of Service.
Made-to-Order Notice
Most garments sold on Forthelume are manufactured on demand after your order is placed — they are not pre-made stock. Please review sizing and design details carefully before ordering.
No Returns or Refunds on Completed Orders
Because garments are custom-manufactured for you, Forthelume does not accept returns or offer refunds once production has begun, except as set out in Section 3 below or as required by applicable Indian consumer protection law.
Damaged, Defective, or Incorrect Items
If you receive an item that is materially damaged in transit, defective, or not what you ordered, contact us at admin@forthelume.black within [ADJUST: e.g. 48 hours] of delivery with photos of the issue. We will review and, where the claim is valid, offer a replacement, repair, or refund at our discretion, consistent with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
Order Cancellation
Orders may be cancelled free of charge within [ADJUST: e.g. 12–24 hours] of placing the order, provided production has not yet begun. Once production has started, orders cannot be cancelled. To request cancellation, contact admin@forthelume.black immediately with your order number.
Shipping
- Processing time: [ADJUST: e.g. 5–10 business days for production] before dispatch, shown at checkout/product page.
- Delivery: Estimated delivery timelines are shown at checkout and vary by location and courier partner.
- Shipping fees: [ADJUST: state your fee structure, e.g. “calculated at checkout based on location” or “free above ₹X.”]
- Tracking: A tracking link will be shared via email/SMS once your order is dispatched.
- Delays: Forthelume is not responsible for delays caused by courier partners, customs (for international orders, if applicable), or events outside our reasonable control.
Risk of Loss
Risk of loss and title for items purchased pass to you upon delivery to the shipping address provided.
Contact
For any order, shipping, or refund issue, contact us at admin@forthelume.black.